You have questions, we have answers

A dedicated sales team will accompany you on a daily basis, from the definition of your car policy to the evolution of your contracts.

Our teams are also at your disposal for any questions relating to the delivery or return of your vehicles, or for obtaining items and documents (Crit'Air certificate, fuel card, duplicates, etc.)

More than 50 years of experience

750 employees

12 locations in Europe

5 brands to cover all the needs

25 years of experience

An office located in Rueil-Malmaison

Several teams at your service in a neutral and objective manner

A team of two dedicated to the day-to-day management of your account

The most important brands represented

We offer a complete modular leasing service: financial leasing, assistance, insurance, maintenance, tyres, fuel cards, tolls, infringement management, etc.

A sales team is specifically dedicated to you to best respond to your requests.

 

Allane Fleet offers leasing contracts with no initial deposit. So your monthly payments remain the same throughout the contract !

It is possible to adapt your contract, you can contact your sales representative in charge of your account to study with you a revision of your contract(s): mileage, duration, services…

You can drive your allane fleet vehicle in the countries listed and not crossed out on your insurance certificate.

However, you will need the agreement of your fleet manager for extra-territorial use.

If necessary, an authorisation to leave the country can be given to you. You can send your request to [email protected].

When your long-term leased vehicle is ready for delivery, you will receive an e-mail informing you of the dealership's contact details, so that you can confirm the place and date of the delivery appointment. 

On the day of delivery, the following items will be requested by the dealership, the carrier or the jockey: 

• The provisional registration certificate (copy). 
• Your identity document 
• The green card (if you have taken out comprehensive insurance with Allane please allow 3 or 4 days before receiving your green card by e-mail)

 

Once you've taken delivery of your vehicle and completed the delivery report with the person in charge of your delivery, you can get behind the wheel of your new vehicle. 

If you have any further questions concerning the tracking of your orders and deliveries, please send an e-mail to [email protected].

Our team in charge of orders and deliveries is in constant contact with our dealer partners, and ensures that the forecast lead times announced are respected. When a vehicle is delayed, the fleet manager and/or the future user of the vehicle are notified immediately. 
You can contact them for any information concerning your delivery. 

If you have any other questions concerning the follow-up of your orders and deliveries, please send us an e-mail to [email protected].

It is communicated to the dealership by the manufacturer when the order is placed. It is defined by taking into account the production start date, production time, delivery from the factory, transport from the factory to the dealership, and any vehicle modifications if requested. This date is communicated to you at the time of order confirmation. 

If you have any further questions concerning the tracking of your orders and deliveries, please send us an e-mail to [email protected].

You can contact your fleet manager, the team in charge of orders and deliveries, or download a blank delivery document here.

As this document is not pre-filled, we ask you to complete it as accurately as possible (order number, registration number, delivery date, mileage, your first and last name and signature, etc.).

If you have any further questions concerning the tracking of your orders and deliveries, please send us an e-mail to [email protected].

Our maintenance hotline can be reached from Monday to Friday, from 9am to 6pm, on +33 (0)1 44 38 74 94 or by email [email protected]

Prior to any repair or maintenance on your vehicle, an agreement must be obtained from our maintenance department on +33 (0)1 44 38 74 94 or by e-mail [email protected]

If you have subscribed to the service & maintenance service, the service or repair must be carried out in a garage of the vehicle brand's network.

Maintenance operations must be carried out at the intervals recommended by the manufacturer.

Prior to any tyre work on your vehicle, an agreement must be obtained from our maintenance department on +33(0)1 44 38 74 94 or by e-mail [email protected]

If you have subscribed to the tyre service, please make an appointment with one of our partners:

Euromater, Speedy, Norauto or the Viasso network (Eurotyre, BestDrive or Feu Vert)

In the event of a breakdown, organise your breakdown service, towing and the possible provision of a replacement vehicle with the 24/7 assistance service on +33(0)1 82 97 09 45.

Please note: on motorways, only  use the emergency call points !

Your Shell card gives you access to our partner network in France and Europe. This network includes: Shell, E.Leclerc, Esso, Esso Express, BP, Avia, FAL, Eni, Air Liquide (LNG).

 

For all your electric recharging needs, find all the information you need and the full list of partners here (French website).

Your Total card gives you access to the entire Total Energie, Total Access, Elf and Elan network in France and Europe. 

 

For your electric recharging, you can use the charging stations in Total stations or the public charging stations at your disposal.

Notify our support department as soon as possible at [email protected], indicating your vehicle registration number. 

Allane fleet offers companies the worry-free management of their Crit'Air stickers. If you need this service, contact our Support department at [email protected]. This service is modular: for a one-off order or for each of your deliveries !

The green card is issued in two stages from receipt of the vehicle's provisional registration certificate : 

 

In the first stage, a provisional dematerialized green card is sent to you 78 hours after receipt of the provisional registration certificate.

 

Secondly, as soon as we receive the original in our offices, the definitive green card is sent to you by post, with a window sticker and an accident report.

 

If you need a duplicate, simply send your request to our Support department at [email protected]. 

The damage department can be contacted at 01 82 97 09 23, or by e-mail at [email protected] in the event of : damage or accident, damage follow-up, damage report, glass breakage and replacement vehicle extension. 

The assistance service can be contacted on 01 82 97 09 45, 24/7 in the event of : vehicle immobilization (breakdown, puncture) requiring towing, replacement vehicle set-up.

If you have taken out insurance cover under your allane fleet contract, you can use the following form to report your claim.

 

If your vehicle is insured through another intermediary, you should contact the insurer listed on your green card.

To track a claim, our claims department can be contacted on 01 82 97 09 23 from 09:00 a.m to 05:00 p.m or by e-mail at [email protected]

The request should be sent by e-mail, giving the following details: first and last name of the driver, registration number and period requested, to our claims department at [email protected].

In the event of breakdown, accident or theft, a replacement vehicle can be made available, depending on the contract. For further information, please contact our dedicated service department at [email protected].

Our restitution department can be contacted Monday to Friday, 9am to 5pm, by telephone on +33 1 82 97 09 32 or by e-mail at [email protected].

The first step is to make an appointment with a garage so that you can return your vehicle. It is not obligatory to return your vehicle to a garage of the corresponding brand.

 

If you are returning your vehicle at the same time as the delivery of a new vehicle, this can be done at the same time: you will need to inform the dealer of this when you make the appointment (subject to acceptance).

 

The maintenance booklet and user manuals must be left in the vehicle.

 

The use stand of the vehicle must be recorded on the return report by the garage receptionist, who should email it to [email protected].

 

The return report is given to you with the vehicle's papers when it is delivered. However, you can find it here.

 

Secondly, the original vehicle registration document, the spare key, the fuel cards (if subscribed) and the electronic toll tag (if subscribed) must be sent to us by registered post with acknowledgement of receipt to the postal address below:

 

ALLANE LOCATION LONGUE DUREE
Service restitution
1 Rue François Jacob
92500 RUEIL MALMAISON

 

The rental contract will be terminated on the date of receipt of all the above-mentioned pieces.

All vehicle returns must be made to a car dealership. However, it is not obligatory to return a vehicle to a garage of the corresponding make.

A returns report is given to you with the vehicle's papers when it is delivered.  

 

However, you can find it here.

 

 

You may put stored tyres in the boot of the vehicle befor return.

Please note : returns with winter tyres are not accepted.

You can send your request directly to our Restitution Department at [email protected], stating the registration number, the desired repurchase date and the mileage of your vehicle.

 

A buy-back offer will be sent to you as soon as possible.